FAQ

What about prices?
Call us, we'll be happy to prepare a quote for you.

Can I view my vehicles from any internet enabled PC?
Yes, you can as long as it is connected to the internet! Of course it is worth noting that the faster the connection speed, the faster our software will run. So, for example, broad band will be much faster than a dial-up connection.

Can I view my vehicles and the reports from my phone?
Yes, our software can be accessed from any internet-enabled mobile phone. We also have a mobile app available on Android phones, and on the iPhone shortly!

Will I receive free upgrades?
Yes! Plus, because our software is web-based you don’t have to worry about CDs and installing upgrades, they appear when you login.

Do I have a “no extra charges” guarantee?
Yes, there are no hidden charges with CaribeTrack!

Is there a visible antenna on the vehicle?
No, the vehicle tracking unit is installed in a discreet, inaccessible location.

Are there additional networking costs?
No, CaribeTrack representatives issue an ‘all-in’ quotation.

Is this a satellite based vehicle tracking system?
Yes, meaning the tracking unit is located by Satellite and sends the information to our servers via the GPRS Data Network.

Does your tracking system run in real time?
Yes, moving vehicles report to us as frequently as 12 seconds in real time, and these positions are automatically reflected in your screen. If you have a particular need, we can lower the "refresh rate" down to 1 second!

Is the system GPS based?
Yes, vehicle locations and times are pinpointed from the Global Position System satellites and relayed to our Datacenter over the GPRS network in real time.

How Do I Overcome Drivers’ Objection to Installing a Fleet Tracking Solution?
While some of your drivers might initially balk at the idea of having a fleet tracking platform installed on their vehicle, GPS Fleet Tracking technology can actually help them do their jobs and do them better. There will always be under-performing drivers that will be resistant to what they consider “big brother” management. This gives you the opportunity to modify their behavior to improve your fleet’s productivity.

When Can I Expect to See ROI on CaribeTrack purchase?
On average, our customers achieve ROI between 4 to 6 months of their purchase. Due to the particularities of the Puerto Rican workforce, some customers realize ROI well before the telematics industry average.